August 2016 – Vol: 39 No. 8
by Pamela Mills-Senn
Member satisfaction strongly depends on employee performance, which is why some organizations are making concerted efforts to tighten up their employee management processes.
Managing employee performance is essential to ensuring the best possible customer experience, yet this can be extremely challenging for organizations, particularly if they rely on (as many still do) traditional performance evaluations where managers review and assess employee performance annually.
“There are absolutely better ways to manage performance,” says Tamra Chandler, CEO and founding partner of PeopleFirm, a Seattle-based company that consults on people strategy, organization performance, and talent and change management.
To read the entire editorial, including how two credit unions are utilizing large scale deployments of HappyOrNot member satisfaction kiosks to improve employee performance, please go to : https://www.cues.org/article/view/id/Getting-a-Grip