DoublePort
  • Home
  • HappyOrNot
  • MeridianLink
  • Contact

Getting a Grip

8/15/2016

0 Comments

 
Picture
August 2016 – Vol: 39 No. 8
by Pamela Mills-Senn
Member satisfaction strongly depends on employee performance, which is why some organizations are making concerted efforts to tighten up their employee management processes.
Managing employee performance is essential to ensuring the best possible customer experience, yet this can be extremely challenging for organizations, particularly if they rely on (as many still do) traditional performance evaluations where managers review and assess employee performance annually.
“There are absolutely better ways to manage performance,” says Tamra Chandler, CEO and founding partner of PeopleFirm, a Seattle-based company that consults on people strategy, organization performance, and talent and change management.

To read the entire editorial, including how two credit unions are utilizing large scale deployments of HappyOrNot member satisfaction kiosks to improve employee performance, please go to :  https://www.cues.org/article/view/id/Getting-a-Grip


0 Comments


    Archives

    January 2022
    November 2018
    May 2018
    January 2018
    November 2017
    July 2017
    June 2017
    May 2017
    April 2017
    January 2017
    November 2016
    October 2016
    September 2016
    August 2016
    June 2016
    March 2016
    February 2016
    January 2016
    December 2015
    August 2015
    July 2015
    June 2015
    May 2015
    March 2015
    September 2014
    June 2014

    Categories

    All

    RSS Feed

  • Home
  • HappyOrNot
  • MeridianLink
  • Contact