ELGA Credit Union execs and branch managers discuss the positive impacts that HappyOrNot Customer Satisfaction Kiosks have provided
FENTON, MI (June 6, 2016) — Within its first month of deploying HappyOrNot Customer Satisfaction kiosks at each of its eight Michigan branch locations, ELGA Credit Union’s execs and branch managers are seeing positive impacts upon member satisfaction and employee performance.
While some of ELGA’s branch managers were initially lukewarm about the kiosks, it didn’t take long for them to begin embracing the HappyOrNot daily reports and using them to optimize their operations.
"Our members LOVE IT!” says Susan Alder, Branch Manager of ELGA’s Fenton, MI office. It has created so much good conversation and warm fuzzy’s. I am very pleased with this kiosk and the fun it has generated.”
ELGA’s branch managers also appreciate how the HappyOrNot kiosks have helped optimize employee performance. “Our associates hear about the results from the prior day every morning and this helps them focus on their daily service interactions.” says Rob Clontz, Branch Manager of ELGA’s Clio, MI office. “We always provide good service but the kiosk makes us really focus on the upset or angry member and try to turn that around while the member is here. I feel the HappyOrNot kiosks will continue to drive the team towards world class service each and every interaction to ensure the branch ratings remain high.”
“Our execs and branch managers are very pleased with the HappyOrNot kiosks and the daily reports they provide.” says Kathleen Smith, VP of Branch Experience. “We all want to know how well we are performing and the timely reports we receive every morning provide the execs with a snapshot of how the previous day went across all eight branch offices.”
HappyOrNot kiosks are sold to credit unions across North America by DoublePort LLC. For information regarding how credit unions are using the HappyOrNot kiosks see the link: www.doubleport.com/news.
About ELGA Credit Union - Established in 1951, ELGA Credit Union’s mission is Building Lifelong Relationships. ELGA Credit Union currently services the needs of over 60,000 members with eight branch locations throughout Genesee and Lapeer counties. To learn more visit www.ELGACU.com.
About HappyOrNotHappyOrNot® is the global leader in instant customer and employee satisfaction reporting. Our innovative feedback collecting smileys and intelligent data analytics reporting service help our clients to improve their customer experience, relationships, and employee engagement. Since 2009, our worldwide data insights have benefited our clients in sectors including retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, and public and governmental services. We serve over 2,500 companies across 90 countries, and have collected and reported on over a quarter billion feedbacks.
About DoublePort LLCDoublePort LLC is a global business development, reseller and integrator of hi-tech products and solutions. The company focuses it sales of HappyOrNot customer satisfaction kiosks to the financial industry throughout North America. For more information please visit www.doubleport.com.
Contacts: Kathleen Smith, VP of Branch Experience