|
|
In-the-moment surveys for banks/credit unions that use MeridianLink loan apps.
|
DoublePort™ and MeridianLink™ are offering MeridianLink customers the opportunity to include HappyOrNot digital surveys within MeridianLink’s onboarding and loan application processes.
The integration provides financial institutions with direct feedback from their members/customers while they are in the application process. The result is that financial institutions are immediately informed regarding their measure of success, recurring issues, or general areas for improvement. The Smiley Digitals provide a 3-tier survey that categorizes the applicants’ responses and encourages detailed commentary. Survey results are provided in near-real time via the HappyOrNot Reporting Portal, and daily and weekly emails are automatically sent to the appropriate executives at each financial institution.. The dynamic, highly graphical reports enable the financial institution to view current and historical survey results. The Smiley Digitals may be purchased in 3, 4 or 5 packs which are paired to the specific type of MeridianLink application. The integration is in response to multiple requests from joint HappyOrNot and MeridianLink customers who want to reduce their cost of acquisition and enhance their customer life cycle value. It is sold exclusively via DoublePort. For additional information please email: [email protected] |
